A ticketing system is the most widely used medium of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to deal with a problem that takes some time to investigate or that needs to be forwarded to a system administrator. In this way, all replies given by either party will be stored in the very same place in case someone else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you will need to log in and out of no less than two accounts in order to complete a certain procedure or to get in touch with the hosting company’s customer care team. In case you want to manage several domain names and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. Additionally, it can take a substantial length of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst browsing through your files or configuring various account settings. The ticketing system is being strictly monitored 24/7 by our client service team representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to get support. In contrast to other hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for info with regard to any technical or billing issue. On top of that, you can see a selection of educative articles, which will help you fix the most commonly confronted challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is more convenient to manage everything in a single place, which is the reason why we have implemented a support ticket system into the custom-built Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will enable you to handle the correspondence with our customer support staff together with your storage space, which means that you won’t have to memorize additional sign-on credentials for a separate admin console. You’ll be able to submit a new ticket or to track down the status of an old one with less than several clicks while you’re browsing the content hosted in your account. Moreover, you can look through older tickets using a smart search option or have a look at relevant help articles, which provide solutions to commonly faced issues. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being only sixty minutes, so there will always be somebody to help you.