A live chat is a real-time method of communication between a web hosting company's support team and its customers. It's a very efficient way to get some information about the website hosting services or have some problem resolved since you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes any time you exchange info like usernames or domain names, the faster response time since the communication is real-time and the fact that you do not have to stay on the chat constantly - you are able to do something different while the agent examines the issue in question. Also, you'll be able to be a part of a live chat room from any computer that is connected to the web, avoiding the telephone fees that you'll have to pay in case you are calling to a different country.

Live Chat Support in Shared Hosting

As we consider the fact that many issues are often resolved when you speak to a live person, we offer a live chat service for all of our potential and current clients. The chat is available every single day and our customer support representatives will help you with a wide range of questions and situations. In case you are not our customer yet, you'll be able to find out more about our shared hosting plans and the web hosting environment in general so as to make sure that your websites will run effectively on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our solutions, you can get in touch with us through our live chat and we can provide you with the needed information or assist you to troubleshoot the problem. You'll have to open a trouble ticket for specific problems which require more time or the assistance of a sysadmin, but for the majority of basic issues you can receive help right away.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our future and active customers. If you're thinking about a new website hosting account, you're able to chat in real time to one of our representatives and obtain more details about our semi-dedicated plans so that you can pick the optimal package for your sites. If you already have an account with us, we'll assist you timely with billing, general and first-level technicalissues. Though in some cases you will have to open a support ticket since there're things that cannot be resolved on the live chat, we'll be able to help you with lots of basic jobs, such as setting up an email account in an e-mail client or forwarding one domain to another one. In this way, you will get timely support and you will save plenty of time.