If you ever face a problem with your website and are unable to deal with it, ask the hosting provider’s support team to assist you to get the website back online. A speedy solution would be the most optimal scenario, but a lot of companies respond within twenty four hours and even more, especially if you are working with a hosting reseller. Even if your problem can be fixed without much difficulty, your site may not function satisfactorily or may not be reachable at all for a longer time interval, so you may lose potential clients because it is quite unlikely that anyone will ever return to a site that is out of order. That said, you have to make certain not only that you can touch base with your web hosting company, but also that they can respond and help you in a well-timed fashion. If a software app update does not go smoothly or if you erase something by mistake, for instance, the site must be restored quickly so as to avoid elongated downtime.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our shared plans and you have an inquiry or come across a certain difficulty, you can contact us 24-7-365 by opening a support ticket or by writing an e-mail and we promise that you will receive a response in less than 60 minutes. If the issue can be resolved, we will do it before we respond to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the needed info – what possible solutions to try out, what settings to check, and so on. Typically, you will obtain a reply within thirty minutes max, which suggests that waiting around for hours and hours or even for more than a day to obtain help is something impossible. Our one-hour response guarantee is valid for any inquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we realize how important it is to receive timely help, we guarantee that you’ll never need to wait for more than an hour to receive a reply to any support ticket that you post through your semi-dedicated server Control Panel. The fact is, you’ll rarely need to wait around for more than 20-30 minutes and this is valid for any issue regardless of its nature – general, technical or billing. Moreover, our tech and client support team will be at your disposal 24/7, which implies that even if you send a ticket during public holidays, you’ll always get a fast response, which will contain the answer to a query, the solution to a problem or the information needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to spend a day awaiting a reply like you would with many other web hosting providers.