One-Hour Response Guarantee in Shared Hosting
In case you are using one of our shared plans and you have an inquiry or come across a certain difficulty, you can contact us 24-7-365 by opening a support ticket or by writing an e-mail and we promise that you will receive a response in less than 60 minutes. If the issue can be resolved, we will do it before we respond to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the needed info – what possible solutions to try out, what settings to check, and so on. Typically, you will obtain a reply within thirty minutes max, which suggests that waiting around for hours and hours or even for more than a day to obtain help is something impossible. Our one-hour response guarantee is valid for any inquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize how important it is to receive timely help, we guarantee that you’ll never need to wait for more than an hour to receive a reply to any support ticket that you post through your semi-dedicated server Control Panel. The fact is, you’ll rarely need to wait around for more than 20-30 minutes and this is valid for any issue regardless of its nature – general, technical or billing. Moreover, our tech and client support team will be at your disposal 24/7, which implies that even if you send a ticket during public holidays, you’ll always get a fast response, which will contain the answer to a query, the solution to a problem or the information needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to spend a day awaiting a reply like you would with many other web hosting providers.