Being able to get in touch with your shared hosting provider whenever you have any sort of questions or encounter any troubles is important and how quickly they will answer back and take action could be crucial, in particular when your site is business-oriented, as longer downtime often means losing prospective customers. The support options are usually an easy way to identify genuine suppliers from resellers. The second generally answer only to e-mails or support tickets and you'll need to wait for a day or maybe more in order to get a response. In case your problem involves a few responses, you'll end up losing days in order to have a simple problem resolved. When you use a genuine and reputable hosting company, you should be in a position to contact the support team at any moment and receive an instant response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all of our shared hosting plans are round-the-clock, therefore you can forget all about waiting for several days to receive assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail message. If you currently have an account, you can open a support ticket on top of the other three options for contact. You'll be able to pick the most suitable way to contact us based on what your location is or the equipment you use. We will help you for more or less any webhosting-related query that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you're able to take full advantage of our 24/7 support services even on official holidays. All of your web sites will be available at all times and so will we. With plenty of communication options, you will be able to select the best approach to get in touch with us and learn more about our services in case you don't have an account yet, or request support if you're already our customer. You'll be able to give us a call, start a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour reply time guarantee, though it rarely takes over 20 min to receive assistance no matter the nature of the trouble. Using our customer and tech support services, we will be there for you when you need us, not a few days afterwards.

24/7 Customer Support in Dedicated Servers

If you aquire a dedicated server from our company, you will be able to contact us anytime using various channels and the maximum time that you'll have to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you can open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any general questions or you'd like to learn more about our solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have support for third-party software that you are unable to set up or run properly, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.