Client Support Channels
A One–Hour Ticket Response Guarantee
All your assistance requests will be attended to in no more than sixty minutes after the ticket or email is submitted. If your issue calls for further assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge, without delay and will leave a note to inform you that more time will be required for discovering the optimal solution. And if you take advantage of our Managed Services package, all of the services included there will be executed whenever you wish.
A Premium–Quality Technical Support Service
We’ll be available to you 24x7x365 to respond to any inquiries that you may have about our Website Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need assistance with server admin tasks, you can order our Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
We have provided the Website Control Panel with a circumstantial knowledge base, which includes elaborate explanations of its features and functions. Additionally, we have prepared in–depth video tutorials that will further explain to you how to carry out a given operation or troubleshoot a commonly encountered problem. The how–to articles and the tutorial video clips are easily accessible from every Website Control Panel section via the Videos and Help buttons situated in the top right corner.